Level 3 Apprenticeship

Team Leader

Develop the skills to manage teams and projects, providing direction, instructions and guidance to meet the goals of private, public, or voluntary sector organisations.

Typical Duration
12-18 Months
EPA Duration
4 Months
Typical Job Roles
Team Leader, Supervisor, Shift Supervisor, Duty Lead, Project Officer

Overview

A Team Leader is a first-line management role, with operational and project responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions, and guidance to ensure the achievement of set goals.

Working across the private, public, or third sector and in organisations of all sizes, key responsibilities typically include supporting, managing, and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

End Point Assessment Components

The EPA for Team Leader consists of two assessment methods designed to test knowledge, skills, and behaviours:

1. Presentation with Questions & Answers
A presentation (typically 20 minutes) followed by questioning (typically 30 minutes), with a minimum of 5 questions covering team building & development, communication, organisational culture & strategy, problem solving, and data analysis.
  • Duration: 50 minutes (+10% at assessor discretion)
  • Location: Employer's site
  • Grading: Pass/Distinction/Fail
2. Professional Discussion
Structured discussion showcasing the integration of knowledge, skills, and behaviours required by the standard.
  • Duration: 60 minutes
  • Location: Employer's site
  • Grading: Pass/Distinction/Fail

What's Assessed in the EPA

The End Point Assessment evaluates apprentices across Knowledge, Skills, and Behaviours as defined by the occupational standard:

Knowledge

  • Leadership styles and the benefits of coaching to support performance
  • Organisational culture, equality, diversity, and inclusion
  • Managing people and developing relationships
  • Planning, monitoring, and resourcing workloads

Skills

  • Support, manage, and develop team members
  • Plan and monitor workloads and resources
  • Deliver operational plans and resolve problems
  • Analyse data to inform decisions
  • Build relationships internally and externally

Behaviours

  • Lead by example and take responsibility
  • Communicate clearly and build trust with the team
  • Reflect on own performance and seek to improve
  • Adapt approach to organisational culture and context

Knowledge, Skills and Behaviours summarised from the published occupational standard (ST0384) — verify against the full KSB mapping in the assessment plan before publishing.

Good2Go EPA Support

At Good2Go Awards, we provide comprehensive support throughout the EPA journey:

EPA Toolkit
Complete guidance documents, mock assessments, and preparation materials
Training Provider Support
Regular liaison and updates throughout the EPA process
Learner Guidance
Clear expectations and preparation advice for apprentices
Mock Assessments
Practice tests to identify knowledge gaps
Expert Assessors
Industry-experienced professionals with team leadership and management backgrounds
Full Feedback
Comprehensive feedback on every assessment component
Fast Turnaround
Results within 5-7 working days of completing EPA

EPA Roadmap to Success

A clear visual guide showing the complete journey from on-programme learning through to EPA results:

1

On-Programme Learning

Full-time apprentices typically spend 12-18 months on-programme (before gateway) working towards the occupational standard, with off-the-job training as per current funding rules.

2

Gateway

Apprentice, Employer, and Training Provider sign Good2Go's gateway agreement confirming:

  • Consistently working at or above the level of the occupational standard
  • Achieved English and Maths at Level 2
  • Completed a portfolio of evidence

Training Provider uploads to ACE360:

  • Proof of Maths and English at Level 2
  • Portfolio of evidence
  • Gateway agreement

EPA period typically lasts 4 months

3

Confirmation & Project Title

The apprentice receives email confirmation that their evidence has been uploaded to ACE360, followed shortly after by their project title from Good2Go.

Once the title is received, the apprentice has 2 weeks to return the presentation to Good2Go as per the EPA plan, and must take their EPA within 4 weeks of receiving the title.

4

Presentation & Professional Discussion

The apprentice undertakes the Professional Discussion (60 minutes) and the Presentation with Questions (50 minutes, typically 20 minutes presentation and 30 minutes questioning).

Employer's site | Pass/Distinction/Fail grading

✓

EPA Results Released

Results are released on ACE360 to the Training Provider within 5-7 working days of completing all assessment components.

Full feedback provided on every assessment component

Gateway Requirements

Before entering EPA, apprentices must have:

  • Completed the on-programme learning and training
  • Consistently working at or above the level of the occupational standard
  • Achieved English and Maths at Level 2
  • Completed a portfolio of evidence
  • Employer and training provider sign-off confirming readiness
Required uploads to ACE360:
  • Proof of Maths and English at Level 2
  • Portfolio of evidence
  • Signed Gateway agreement

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